I've had this steamer for about a month and I really like it so far. It is easy to use and to clean. I like that the main cook area is made from glass with a stainless steel insert. I haven't seen any evidence of rusting at all on the insert yet. The insert seems kind of thin, it is not as thickly made as I was expecting, but it also seems to be sturdy enough to last a while so it shouldn't be an issue. I haven't had any bending issues on it. It's not that thin. The glass dish is thick. I doubt it is made from high quality glass like Corningware, but it should last with care not to drop it. The cook area on the steam tray is approx 11 3/4 x 7 inches just to give an idea of how much space you have.One of the big reasons I purchased this product is because I was concerned about cooking vegetables in plastic. I've read that there are more concerns past bpa so even if plastic is bpa free there may be more dangers. There just haven't been enough studies so far to say bpa-free plastic is completely safe to cook in. This unit was the only one I was able to find that appeared to be made of safe materials so I took the plunge.Something I really don't like is the fact that the place the water is cooked (in the base of the unit) is completely housed and inaccessible to the user. I wanted to verify that the area the water is cooked in is made of stainless steel. In the manual all I could find as a description was that the base had brushed stainless steel housing. To me that means that the external shiny stuff is stainless steel. It could be interpreted as what is inside the unit as well. It is not completely clear. I attempted to unscrew the bottom in order to open the base and see what was inside, but all the plastic is snapped together which made it near impossible to get in there. I gave up on that, not wanting to destroy my steamer.There are lots of air vents in the bottom and I was able to sort of look inside and see a large metal plate which could have been where the water is stored, or it could have been just a protective plate to guard electronics. The fact that the language they use about the material the water cooks in is so fuzzy is very concerning, as is the inaccessibility of it.There is an additional 1 liter reservoir of water stored in a plastic housing at the back of the unit. It is easily removed and refilled during cooking. If the water runs low you will hear a slow continuous beep and a low water warning on the display. You simply pull off the reservoir, unscrew the cap to fill it with water and when you put it back in there is a plastic push-pin that automatically releases the water into the base. I've been able to cook about three things in a row before having to refill, so it lasts a little while.The tube that carries the steam from the base unit to the place where the food is at is also made of some rubberized material and plastic. So if you are super-strict with how much contact steam has with those things this will be a strike against this product.I decided to hope that the area where the water is cooked is actually in that metal housing. That means that the remaining concerns are the tube the air passes through and the reservoir the water sits in at the back of the unit. If you empty the water every time you cook with it that should limit the amount of leeching of weird plastic stuff into the water, but that is so inconvenient I never really empty the water.The convenience of the cooker is what is having me eat vegetables. I'm not sure how motivated I would be to cook healthy for myself without this convenience. So I am ignoring the faults of the unit for the benefit of a much higher quality of food than the likely fast food I would be eating. It makes me feel better that at least the food is sitting on stainless steel while cooking. How bad is steamed air that comes in contact with plastic and rubber? I don't know.In the manual they have cook times for various vegetables, seafood and chicken. One of my favorite things to cook in this steamer is potatoes. If diced in 1 inch cubes it takes about 20 minutes and they turn out great!Something that annoys me about this unit is the beeping. I don't know why manufacturers don't add the ability to turn the noise off, but I work night shifts so I am concerned about the beeping waking up my roommate. If you are using this in the day time you shouldn't have issues. It is loud enough to hear in another room but not so loud to wake the dead I suppose. But if you want silence you are out of luck. It beeps when you start it up, when you make a selection, and when it's done. And I think there is one more beep when it shuts itself off after some minutes of inactivity. Beep, beep, beep. Arg. I was hoping to put some tape over an audio port but I think the noise is coming out of all of those vents in the bottom and you can't tape those over without overheating the entire unit which would likely be some sort of fire hazard.The convenience is what has me using this over and over. I don't have to stand over a stove and worry about my food. I toss potatoes on, walk away, and when they are done toss on my veggies. If I wanted I could use the pause button after a certain number of minutes are done and then toss on more food that requires less cook time.If there is calcium build up in the steam tube they have a descaling method using white vinegar and water and cooking that solution until it disappears. I haven't had to do that yet.The digital display is pretty basic to understand and use. Hit the start button to wake it up. Scroll the wheel until you get to what you want to cook. In my case it is almost always vegetables. After you click on that you scroll the wheel for the time to cook and press the start button. The time is in 30 second intervals. It will not give you precisely the amount of seconds you want. But that is probably unnecessary for a steamer.The pros are that this is VERY convenient and easy to clean. I would give this 5 stars if the entire unit were made of safe materials and if they adjusted the volume of the beeping.Bought this to replace my second plastic steamer, both cracked. It's pricey but IMO well worth the cost. I can't comment on longevity, but it does come with a 3 year warranty! I love being able to leave it on the counter with the water reservoir in place and can use it daily without the trouble of draining and storing it. It is easy to operate, easy to clean and the glass dish and lid let you see the food cooking. So happy that I elected to buy this one instead of some others I was considering.I noted one question or comment about not being able to clean the reservoir? But even the manual tells you to clean it with warm soapy water - quick and easy. I also noted one customer comment related to allowing the reservoir to totally drain when you plan to store it.We love this streamer. We’ve always just steamed with a steamer pot on the stove. This device is soooo much better rather than having to wait for a large pot of water to boil, this meters small amounts of water into the heating element and begin steaming almost immediately. And, an added bonus is I can throw veggies in the steamer, hit them for 10 min, or fill it with potatoes for 22 min and walk away, and not have to worry about them over cooking. They come out perfect without having to constantly monitor them. This allows me to focus on other tasks and not have to worry about my steamed veggie being over cooked.My neighbor recommended this product to me 3 years ago and I have been using it frequently since. I especially like to use its seafood option. It only take 10 minutes to steam fresh shrimp and blue crabs. The heat penetrate the seafood evenly. I have never overcooked my seafood since I started to use this steamer! Highly recommended.I have used this almost every day since I received itWe use this daily and it has been such a game changer for our household. Super easy to use and maintain.Have been using it almost everyday, it’s easy and efficient. Price is reasonable too.So quick, veggies are perfect ?A high-end countertop steamer. Looks awesome, easy to operate, and the food tastes great.Compared to the Hamilton Beach one I had before, the steam comes out much faster, and the all-glass removable main container is super easy to clean.One drawback is that if steaming something in a bowl, it cannot be directly put below the outlet of steam, or a lot of water will accumulate in the container.My only concern for now is how it handles the hardness in tap water after long term use.Me gustó el diseño. Forzosamente tienes que usar la charola de metal porque como el vapor cae de arriba el recipiente se va llenando de agua, la otra opción es pausar cada tanto la cocción y vaciar esa agua. En mi caso llegó con la perilla no del todo funcional, a veces cuando la giro no pasa nada y otras veces sí, es medio aleatorio, pero por considerar que no afecta mucho el desempeño decidí no devolverla.Después de 8 meses de un uso regular (utilizándolo 4 o 5 veces por semana para cocinar al vapor alimentos como patatas, pescado, chayotes, etc.) el vaporizador enciende e inicia adecuadamente el ciclo temporal pero después de 10,15 segundos, emite una alarma anunciando que se ha pausado, obligándome a iniciar nuevamente; esta alarma suena sin cesar cada 10,15 segundos lo que me indica que hay una avería en el sistema digital del vaporizador.Turned on once and then never again. What a waste of money— straight in the rubbish. Had a US plug and we used our adapter for Australian electric outlets. You should not sell to Australia if your product can’t be used in Australia even with an adapter— it’s unethical.Vegetables don’t cook equally. Some are cooked and some are still raw. Waste of money for this product. Big and clumsy unit. Plastic parts leak already. Very expensive junk.