No hassle everything by the book.We had to return our first order of these shoes and get the next half-size up - my son is a 9.5 in virtually every other shoe but a 10 in this one - and ended up paying more for the second pair. Matches his team colors, so all good on that front.My daughter loved these shoes but I returned them because they ran a size too small. She wanted to keep them, but mom knows it'll be painful.Very comfortable and fit well.The shoe fit to size and has held up as expected. Have not had any issues after one season of using them.Great fit and sturdy. 15 year old has always worn New Balance. We made the mistake of buying a different brand due to supply chain issues and that brand barely made it 6 weeks. Never again. Only sticking with New Balance.My son has been wearing New Balance cleats for several seasons. He said this pair is the most comfortable yet. Very pleased.I bought these for my daughter. She likes them because of the style and look of the shoe. She has had New Balance in the past and loves them because they are comfortable. My dislike would be, I had to go to Men's shoes because there were limited styles for the women. We went to Dick's sporting goods to try on this style of shoe to ensure a good fit as Dick's doesn't carry the specific color we were looking for. So far so good, I can't complain about the product and as usual the service is top notch. My daughter looks great, is comfortable and I am happy.Nice product